Live Chat Specialist - Remote Work

Job Description: Quantifi Photonics is seeking a dedicated and independent Live Chat Specialist to join our team remotely in Auckland, NZ. As a part-time entry-level position, you will be responsible for providing exceptional customer service through our online live chat platform. Responsibilities:1. Engage with customers in real-time through live chat to assist with inquiries, provide product information, and resolve issues.2. Utilize innovative solutions to enhance customer experience and drive sales opportunities.3. Collaborate with internal teams to ensure accurate and timely responses to customer queries.4. Plan and prioritize workload to meet customer service level agreements.5. Maintain a high level of professionalism and customer service etiquette at all times.6. Capture and report customer feedback to improve products and services. Requirements:1. 1 year of experience in customer service or a related field.2. Excellent communication skills and the ability to multitask effectively.3. Strong problem-solving skills and attention to detail.4. Proficiency in using live chat software and CRM systems.5. Ability to work independently with minimal supervision.6. Flexibility to work part-time hours as needed.7. Must be located in Auckland, NZ. Personality Traits:- Dedicated to providing excellent customer service.- Independent and able to work autonomously. Soft Skills:- Innovative in finding solutions.- Strong planning and organizational skills. Benefits:- Paid sick leave.- Employee discounts on products.- Gym membership reimbursement. Working Environment:At Quantifi Photonics, we promote a positive work-life balance and prioritize employee well-being. Our remote team members are valued and supported in their roles. Deadline to Apply:March 17, 2024 Equal Opportunity Statement:Quantifi Photonics is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.