Live Chat Specialist

Job Description: Plains GP Holdings is seeking a part-time Live Chat Specialist to join our team in Nelson, New Zealand. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role. We are looking for an energetic and resilient individual who possesses strong soft skills in research and problem-solving. Responsibilities:- Engage with customers through live chat to provide real-time assistance and support- Respond to customer inquiries, comments, and feedback in a professional and timely manner- Conduct research to address customer questions and concerns effectively- Collaborate with other team members to ensure seamless communication and customer satisfaction- Identify and escalate any technical issues or trends to the appropriate department for resolution- Maintain accurate records of customer interactions and transactions- Continuously monitor chat performance metrics and suggest improvements to enhance customer experience Requirements:- Proven experience as a Live Chat Specialist or similar customer service role- Excellent communication skills, both written and verbal- Strong research and problem-solving skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat software and CRM systems- Knowledge of customer relationship management best practices- Energetic and resilient personality- Ability to work independently and as part of a team Benefits:- Vision insurance- Paid sick leave- Travel and spending expenses- Opportunity for growth and advancement within the company Working Environment:At Plains GP Holdings, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning. As a Live Chat Specialist, you will have the opportunity to contribute to our dynamic and supportive work environment. Deadline to Apply: April 24, 2024 Equal Opportunity Statement:Plains GP Holdings is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.