Job Description: Icebreaker, a leading outdoor clothing company based in Dunedin, Otago, NZ, is seeking a motivated and dedicated individual to join our team as a Live Chat Representative. This is a part-time remote work position at the Associate level, requiring a minimum of 2 years of experience in customer service or a related field. Responsibilities:- Respond to customer inquiries and concerns via live chat in a timely and professional manner- Provide product information, sizing guidance, and assistance with online orders- Resolve customer complaints and issues, escalating to the appropriate department when necessary- Proactively engage with customers to promote products and provide personalized recommendations- Collaborate with the sales and marketing teams to optimize customer engagement and satisfaction- Maintain accurate records of customer interactions and transactions- Stay up to date on product knowledge, promotions, and company policies Requirements:- Strong communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Hardworking and passionate about delivering exceptional customer service- Creativity and attention to detail in problem-solving and decision-making- Proficiency in computer skills and customer service software- Availability to work flexible hours, including evenings and weekends- Ability to work independently and as part of a remote team Benefits:- Free accommodation for remote work- Retirement plan options- Employee discounts on Icebreaker products- Opportunities for career growth and development Working Environment:At Icebreaker, we value curiosity and questioning as essential elements for fueling innovation and growth. We encourage a collaborative and supportive work environment where every team member has the opportunity to contribute their unique skills and perspectives. Equal Opportunity Statement:Icebreaker is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. Deadline to apply: May 1, 2024 If you meet the requirements and are excited about the opportunity to join a dynamic team in the outdoor industry, we encourage you to apply for the role of Live Chat Representative at Icebreaker. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
