Live Chat Manager - Work From Home

Job Description:

PulteGroup, a leading home construction company, is seeking a dedicated and hardworking Live Chat Manager to join our team on a part-time basis. This position offers the flexibility of working from home in Wellington, NZ, with the opportunity for mid-to-senior level professionals with at least 6 years of experience in customer service or related roles.

As the Live Chat Manager, you will be responsible for managing our live chat platform, ensuring prompt and efficient responses to customer inquiries. Your responsibilities will include handling customer interactions in a professional and courteous manner, providing accurate information about our products and services, resolving customer issues and complaints, collaborating with other team members to improve customer service processes, and monitoring and analyzing chat performance metrics for continuous improvement.

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field preferred- Minimum of 6 years of experience in customer service or similar roles- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to multitask and work effectively under pressure- Proficiency in using live chat software and customer service tools- Ability to work independently and as part of a virtual team

Personality Traits:- Hardworking and dedicated- Adaptability to changing work environments- Cooperation with team members and other departments

Benefits:- Remote work flexibility- Employee discounts on company products and services- Life insurance coverage for peace of mind

Working Environment:At PulteGroup, we strive for excellence and uphold high standards in all endeavors. As a member of our team, you will be expected to demonstrate a strong work ethic, commitment to customer satisfaction, and a willingness to go above and beyond to deliver exceptional service. We value diversity, inclusion, and equal opportunities for all employees.

Deadline to Apply: April 10, 2024

Equal Opportunity Statement:PulteGroup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will be considered for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.