Job description: VF is currently seeking a part-time Live Chat Assistant to join our team in Dunedin, Otago, NZ. This position allows for remote work from the comfort of your home, making it a flexible and convenient option for individuals looking for a work-life balance. Responsibilities:- Engage with customers through live chat to provide support, answer queries, and assist with any issues they may have- Utilize creative thinking and analysis skills to come up with solutions to customer problems- Work independently to manage incoming chat conversations efficiently and effectively- Maintain a positive and professional attitude at all times, ensuring customer satisfaction with each interaction- Collaborate with team members and supervisors to continuously improve processes and enhance the customer experience- Meet or exceed performance metrics and KPIs related to customer satisfaction and response times Requirements:- Strong work ethic and a hardworking mindset- Ability to work independently and take initiative- Creative thinking skills to approach customer issues in innovative ways- Strong analytical skills to assess and address customer needs- Excellent communication skills, both written and verbal- Tech-savvy and comfortable using chat platforms and customer service software- High school diploma or equivalent- No prior experience required, making this an excellent entry-level opportunity Benefits:- Joining bonus for new hires- Medical coverage for health and wellness benefits- Dental insurance for comprehensive dental care- Flexible work schedule and the opportunity to work from home- Career growth opportunities within the company Working environment:At VF, we place a strong emphasis on exceeding customer expectations and delivering delight in every interaction. We value teamwork, collaboration, and a positive attitude to create a supportive and dynamic work environment. Deadline to apply: May 23, 2024 Equal opportunity statement:VF is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
