Your Next Career Step! About The Role You are responsible for managing and administrating platforms and infrastructure on behalf of our clients. You'll work closely with other members of the team to deliver reliable, secure, scalable IT systems that are able to respond quickly and efficiently in order to meet all customer needs. You will be working within a cross-skilled team of seasoned professionals managing various technologies, as well as engaging colleagues from other regions of the globe. Engineers work in a hybrid manner between home and office, depending on their home infrastructure. The successful candidate will bring new ideas into their area of responsibility whilst also being an effective communicator across departments. Key Roles and Responsibilities: Experience managing RHEL, SUSE, Ubuntu and Oracle servers in an enterprise environment. Experience implementing patch and vulnerability management processes. Experience in automating maintenance tasks with scripts and tools such as Ansible, Salt, Chef and Puppet Proactively monitor the work queues. Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Update tickets with resolution tasks performed. Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution Communicate with other teams and clients to extend support. Report and escalate issues to 3rd party vendors if necessary. Work with automation teams for effort optimisation and automating routine tasks. Identify problems and errors before they impact a client's service. Contribute to the change management process by logging all change requests with complete details for standard and non-standard, including patching and any other changes to Configuration Items. Execute changes with clear identification of risks and mitigation plans to be captured into the change record. Ensures all changes are carried out with proper change approval. Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimisation of effort. Academic Qualifications/Certifications Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Red Hat Certified Engineer VMware Certified Professional ITIL certification Advantageous Skills: Scripting with Bash, Python, PERL Certificate management Storage management Server management Required Experience: Solid years of work experience Solid experience required in Engineering functions within a medium to large ICT organisation Solid experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties This opportunity is only open to people that are based in New Zealand and hold a relevant Work Visa, New Zealand Residency/Permanent Residency or Citizenship. #2815512 #J-18808-Ljbffr
