Level 1/ 2 Helpdesk Support

The Company
Our client is an established IT company who has a great reputation in the local community. They are very dynamic and cutting-edge business that has established client relationships delivering a wide range of IT services across multiple industries.
The Role
You will have experience in a data center environment where a lot of inbound calls are taken. You will work alongside IT professionals that will constantly provide personal and career development opportunities.
Your Skills & Experience
Provide level 1/2 technical support internally and on site.
Escalating jobs to the next appropriate level of importance
Supporting and building long term relationships with clients
Assisting senior employees through technical support
About you
You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others.
Whats on offer?
Friendly tight knit work environment

If you are interested in this role please apply via the prompts below or call Rosie McAlister at Clicks IT Recruitment on 03 9963 4829 quoting reference number 61955 for a confidential discussion.