Kaitiaki - Call Centre Supervisor

Casual Application Closes 09 Apr 2024 Hawkes Bay - Hastings Telephone Operator Ensuring quality of care is one of the most important outcomes of this role. You will contribute to this by observing, mentoring, coaching, evaluating, inspiring, and creating an atmosphere that promotes trust, self-motivation, and learning across a small team. The Kaitiaki will complete training requirements with team members, keep management informed of team performance, and escalate any risks, issues, constraints or opportunities for improvement. TToH is a Ngati Kahungunu mandated, kaupapa Maori values-based health and social services organisation providing services to our community along the East Coast of the North Island, from Mahia to Rimutaka. Our health, social, education and community development teams have been working successfully with whanau for over 35 years.We are looking for people who have: Ability to lead, influence and motivate others in a positive and constructive way Excellent telephone manner Effective listening and communication skills Confidently hold appropriate coaching conversations with team members Attention to detail Ability to take initiative and identify opportunities for process improvement Ability to deal with difficult situations appropriately, and in a timely manner Ability to work under pressure and positively deal with change Applications close 9 April 2024 Skills & Experience