About the roleIn this role you will provide technical support to clients on-site, as well as remotely across Auckland City Mission sites.Duties Troubleshoot and resolve Level 1 support issues, including Microsoft 365 issues. Liaise with clients to understand and diagnose issues. Maintain accurate records of client interactions and resolutions using helpdesk software. Contribute to internet security. Ability to work effectively as part of a team. Skills Certification as IT Technician will be an advantage, or currently studying for an IT qualification. Understanding of Windows computers, mobile phones and IP phones. Knowledge of computer systems and networks. Effective communication and organisational skills. Full clean drivers' licence. Benefits 5 x 'Mission leave' days, additional to annual and sick leave. Access to EAP & external supervision. Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata. Ongoing training and development. 15% discount at Auckland City Mission Op Shops. Access to low cost, farm fresh produce on a weekly basis. Close to public transport. Discounted parking at SkyCity. Career progression opportunities. About the organisation:Auckland City Mission - Te Tapui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city's social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our 'why'. Today we operate across 10 sites in Tamaki Makaurau. We offer support for however long and in whatever way needed – for some people that's simply accessing one of our many services, for others that's a complex journey with our full support. Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Ahuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Maori, and where Maori solutions can be developed and offered to the people who we support.
