Vitaco is a leading Australasian marketer, manufacturer and distributor of an outstanding collection of sports nutrition, health food and supplements brands. Our four core brandsMusashi, Athena,Healtheries and Nutra-Life, have been helping people live healthier lives in New Zealand, Australia and over 30 countries worldwide for over 100 years.
We are currently seeking an IS Service Desk Analyst Level 1/2 to join our IS team in Auckland and assist us with implementing and maintaining best IT practice and provide support services across the organisation. Some afterhours work or weekend work may be required for solution implementation, maintenance or resolution of critical issues.
Your responsibilities will include: Primary contact for IS support services for New Zealand based staff membersProactively manage a shared service desk queue including support for Australian staff and employees working remotely across the globeMaintain the effective delivery of IS support services by providing level 1/2 support across all systemsPreparation, building and deployment of PCs and laptopsProvisioning and management of phones & tabletsFully document or update existing documents with processes or configurationsLiaise with vendors to maintain effective partnerships that deliver to requirementsAssist the IS Operations Team Leader and IS Operations and Architecture Manager with delivery of various projectsSoftware installation and upgrades when requiredCustomer service excellence – providing practical operating systems support to all users and meeting agreed customer SLAsThe successful candidate will ideally have the following skills and attributes: Minimum 1 years' experience in level 1 and 2 support in a SME/corporate environmentProven experience in supporting users in a Microsoft computing environment e.g. Windows 7-10, MS Exchange/Outlook, Office 2013/Office 365Experience with networking infrastructure including switches, routers, firewalls and WLANProven experience with Active Directory, DNS, DHCP, WSUS, WDSExperience with cloud solutions such as Office 365, Azure or CRM an advantageEnd User Computing including tablets and phones, telephony/video conferencingHands-on experience of hardware prep, install of SOEs and deployment of PCs and laptops, software packaging and deploymentAbility to digest complex technical information quickly and to find your own answersAbility to work under pressure and consistently meet deadlines and objectivesAbility to work with a wide range of people across the business and develop good relationshipsAbility to manage service requests, incidents and assets in a service desk toolAbility to work independently, self-motivated and capable of making sound decisions backed up by experience and technical knowledge/skillAbility to work with a wide range of people across the business and develop good working relationshipsExcellent written and verbal communication skillsIS related tertiary qualification with a strong interest in IS SupportITIL Foundation, Microsoft and Cisco certification may constitute an advantageWhat can we offer? Day off on your birthdayAccelerated career development opportunitiesOn the job and formal training and developmentWellness initiativesGreat discounts on some of our leading products such as MusashiWhy is this the next great opportunity for you?
At Vitaco,"We Care, We Act, We Succeed".Working for a market leader who is experiencing substantial growth is an opportunity you just can't miss!
To learn more about this career opportunity or to apply online, please clickApply Onlineand you will be taken to our careers page.
Applications will be considered before the closing date.
Interested in other opportunities? Follow us on LinkedIn and to keep up to date with other Vitaco career opportunities, set up a profile and job alert so we can notify you of any jobs which may interest you. To set-up a profile please visit our careers page https://vitaco.careercentre.net.nz and click Register to submit your details.
Agencies please note:This recruitment assignment is being managed directly by Vitaco's recruitment team. We will reach out to our preferred agency partners should we require additional talent options. Your respect for this process is appreciated.
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