Investigation Review Officer
We have a fantastic opportunity for an experienced Investigation Review Officer to join our close-knit team of experts. The role is accountable for thorough and professional general investigation of all claims referred by Vero and associated brands.
Your key responsibilities will include:
Provide investigation services and display sound knowledge in all relevant matters
Deliver best practice on all claims to ensure quality, accurate, and cost-effective outcomes are provided to all customers within agreed timeframes
Manage customer expectations, ensure minimised claims cost leakage and provide enhanced service level
Deliver factual, concise, and professional reporting to claims
Provide sound underwriting advice/reports on relevant risks
Maintain positive relationships with all stakeholders, ensuring an efficient and effective response to any queries or issues
Research and keep up to date with relevant investigation processes and fraud trends
What you will need to succeed:
Insurance claims and/or investigation experience
Insurance industry and broker knowledge
Technology savvy – confident with social media
Excellent customer service and interpersonal skills
Ability to work under pressure and to deadlines
Insurance Institute exams or formal investigation training and service advantageous
What you’ll get in return
This is a fantastic opportunity to make a difference and grow in one of the most successful insurers in Australasia with over 9 million customers. We offer the freedom to work in a flexible environment, respect and encourage diversity and as an international company we offer opportunities for training and career advancement.
We also offer an exciting range of benefits:
Free life, salary continuance and trauma insurance cover
Discounts on Asteron Life, Vero, Southern Cross medical insurance
Up to four days of flexible leave in addition to annual leave
Ongoing learning and development opportunities
Discounted gym membership
For more information please visit https://www.suncorp.co.nz/careers.html
About Suncorp:
Suncorp New Zealand is a leading general and life insurance provider. We are part of the Suncorp Group, a Top 20 ASX-listed financial services company with $96 billion in assets, employing over 13,500 people. Our purpose is to ‘create a better today’ for all our customers. It is what drives us and gives meaning to every action we take.Our portfolio of brands means our people can take advantage of the career opportunities that come with a large-scale organisation, while also enjoying the flexibility and flat hierarchy of a small one.
We promote a high-performance culture where people are rewarded for effort and dedication. If you are interested in working in an exciting fast paced business with a supportive team environment, then we’d love to hear from you.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If this opportunity sounds like you, apply now! For further information please contact: ********** or call or 09 952 7383
Advertised:16 Mar 2020 New Zealand Daylight Time
Applications close:23 Mar 2020 New Zealand Daylight Time
