Tonui Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value. The Technology Service Delivery team oversees the technology delivery of ACC's core functions and ensures ACC's Service Delivery group can continue to deliver services to clients. Mo tenei turana mahi | About this role We are looking for an Incident and Problem Manager to join us in a brand-new team. Wellington preferred; however, we will consider other locations. The Incident and Problem Managers role is to provide proactive and reactive support to, and management of, major IT incidents at ACC. Reactive in the sense of major unexpected issues that can occur - you'll work to restore services ASAP by liaising with technical expertise groups and coordinating the resolution efforts. Proactive in the sense that you'll be involved in a variety of priority incidents, not just the big ones, but the smaller ones too, to work behind the scenes and find the underlying problem to avoid the risk of them becoming potential major incidents. You'll work collaboratively with the Technical Delivery Manager and together ensure that any major issues are resolved quickly and efficiently. You will also lead all post incident activities including reviews, communications, action register and transition of incidents to problem management. This role involves being on an on-call roster (1 week in every 3) to ensure ACC's core services are always available. To view the full position description, please click here. Ko wai koe | About you This role will sit within a brand new team as we have recently reviewed the structure of our Technology and Platforms group. We expect you'll have: * Demonstrated experience in an IT service management/delivery, Incident and/or Problem Manager role * An understanding of best practice incident and problem management principles * A solid understanding of a wide range of technologies * An understanding of ITIL * Proven relationship management and communication (verbal and written) skills * A demonstrated ability to facilitate technical discussions * The ability to problem solve and bring incidents/problems to resolution Working at ACC: The salary midpoint for this role is $138,144 with appointment dependent on skills, experience and internal relativities. ACC also offers 9% superannuation in addition to your base salary.' We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. * Development opportunities in te reo Maori me nga tikanga. Applications can only be accepted when formally submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact ****** #J-18808-Ljbffr
