Inbound Customer Service

job description

The role

You would be working within a friendly contact centre team for a well-known New Zealand charity.

This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.

This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and quick to act in high-pressure or stressful situations.
The organisation

You will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.

Their modern and comfortable office is based in Mt Wellington, offering easy parking options.

They offer extensive opportunities for progression and development, with clear career paths throughout the organisation.

Hours and shifts

This is a full-time role (40 hours per week).
Your hours would be rostered across 7 days - Monday-Sunday 7am-7pm

To apply you for this role, you must:
Be a New Zealand citizen, resident, or have a valid open work visa;
Be able to pass a Police Check (no criminal convictions);
Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);
Be able to work under high pressure or stressful situations;
Be an excellent spoken and written communicator;
Be technically apt, and able to pick up new technology and systems quickly and accurately; AND
Have a strong work ethic, enjoy helping people, and be a committed team player.
If this sounds like you, please apply today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills

inbound customer service, customer care, customer serviceeducational requirements

Secondary School/High School