Housing Support Manager - Palmerston NorthReady to step into a challenging but rewarding role in social housing?Discover a truly rewarding career on the frontline with our customers and their whanauAnnual salary of $82,594 + 5 weeks' annual leave and a suite of additional benefitsAt Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Based out of our Palmerston North office as our newest Housing Support Manager, you will work directly with a portfolio of our customers and their whanau. You will build meaningful and lasting relationships to ensure customers housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kainga Ora homes and from time to time attend meetings with key stakeholders to ensure the tailored support and services stay in place for our customers and their whanau. You will work as part of a local team who take a holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.
We need people who care as much as we do, and are passionate about supporting customers who may have challenging housing and wellbeing needs.You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.You'll be comfortable and skilled to work on rent arrears and debt recovery.Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.As this role requires travelling around the local area, you will have a current NZ driver's license. Our team has a fleet of pool vehicles for use.
As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Reference # 69528
Posted on 16 May 2024
Closes on 23 May 2024 23:55
Location(s) Manawatu
Expertise Case Manager, Debt Specialist, Property Management, Tenancy Management
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