Housing Specialist

The roleAt Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.As a Housing Specialist , you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.What you'll need :Previous experience of delivering a range of housing management servicesThe ability to self-motivate and be highly organisedExperience of working collaboratively with internal and external stakeholdersThe ability to use multiple computer systemsPrevious experience of working with customers in a busy environmentThe ability to problem solve and recognise when there's a riskWhat we can offer youAs a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment.We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.This role can give you the opportunity for a career within a successful and diverse organisation.Some of our benefits include :£ yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of our Recognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefits available#J-18808-Ljbffr