Guest Services Manager

Do you have a knack for creating warm and welcoming environments where residents feel valued and cared for? If so, we have an exciting opportunity for you!Permanent role based in MeadowbankPublic transport at the doorProfessional development opportunitiesWe are excited to be seeking an exceptional Guest Services Manager. You will be working at a leading retirement village dedicated to providing exceptional care and support to their residents. Their mission is to create a vibrant community where seniors can thrive and enjoy their golden years to the fullest. As a Guest Services Manager, you will play a vital role in ensuring the residents receive the highest level of service and support.What You'll Do:Lead and motivate a team of guest services associates to deliver personalized excellent customer centric service.Coordinate special services and activities offeredHandle resident requests, concerns, and feedback with empathy and professionalismMaintain a safe, clean, and welcoming environmentConduct regular assessments of guest services operations and implement improvements as neededMaintain accurate records and documentation related to resident interactions and services providedStay up-to-date on industry trends and best practices in senior living and hospitality managementWhat We're Looking For:Previous experience in guest services, hospitality, or senior living managementStrong leadership abilities with a focus on creating a positive and supportive work cultureExcellent communication and interpersonal skills, particularly in working with seniors and their familiesEmpathy, patience, and a genuine desire to enhance the lives of our residentsAbility to multitask and prioritize in a fast-paced environmentProficiency in Microsoft suite and general computer skills.Why Join Us:Competitive salary and benefits packageOpportunities for professional development and career advancement within our organizationMeaningful work that makes a difference in the lives of seniors and their familiesSupportive team environment where your contributions are valued and recognizedIf you're ready to use your hospitality skills to create a warm and welcoming home for our residents, we invite you to apply for our Guest Services Manager position. APPLY NOW to register your interest or contact our recruitment team on 021861454 to find out more.#J-18808-Ljbffr