Guest Service Agent

Front Office & Guest Services (Hospitality & Tourism) At CPG Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. At CPG Hotels, your well-being is our top priority! The world is yours to explore, so join us today to start an adventure of a lifetime! About the role Ideally based in Wellington Central, Willis Wellington Hotel is looking for a Guest Service Agent to join our awesome team! You will be responsible for greeting, registering and checking in/out guests of the hotel, as well as assist in other services. This is a full-time role, 30 to 40 hours per week, reporting to the Assistant Manager. Key responsibilities Ensure an efficient and professional reception experience for guests Handle daily guest check-in and check-out Answer phone calls, emails and direct inquiries Handle guest complaints efficiently and effectively Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and/or other departments Demonstrate and maintain a high level of customer service Completing reservations and other duties assigned by manager Comply with hotel security, fire regulations and all health and safety legislation Skills and requirements: Minimum 3 years' experience in hospitality Flexibility to work on a rotating roster (30-40 hours per week), including weekends and public holidays Punctual, organised and trustworthy Ability to work as part of a team and follow direction Excellent attention to detail High standards of presentation both for yourself and your work Ability to work on your own as well as part of a team Pride in your work Sound like a good fit? We'd love to talk to you! To apply now for this position, please click the 'apply' button and send us your CV and cover letter.  Your application will include the following questions: Do you have customer service experience? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a guest services agent? Are you available to work on a rotating roster? How would you rate your English language skills? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr