Remote role + great benefits
Work for a premium brand with a world-class reputation
Are the hours of work important to your lifestyle? We have the shifts to suit
Do you want to work from home, with all the tools of the trade you need to succeed?
Are you after a career lifestyle, not just a job?
Do you want to secure your future now? Start your dream job before Christmas. Whether it’s an early workout at the gym, or seeing the kids off to school, our shifts make it possible to have it all.
Fisher and Paykel is well-known for their innovative and premium suite of more than 50 products, sold across the globe. From design to manufacture, and with a significant global footprint, we are exceptionally proud of the customers we support, delivering excellence in everything we do.
Every day, our most talented people deliver a world-class, pre- and post-purchase service, to meet our number one goal, customer satisfaction, that reflects their individual needs.
This can only be achieved through tailored, comprehensive, and expertly designed remote training to ensure our Consultants are job-ready on day one.
Benefits of working at Fisher and Paykel Appliances include:
Generous appliance discounts
Shift patterns to suit your lifestyle
Medical and life insurance cover
Study leave
The opportunity to grow
What you will do
Our business has many parts to it and as such your day will be varied, and you will never be bored!
From taking inbound phone calls, dealing with email-based enquiries, or communicating with customers via chat, your goal will be to achieve first call resolution As a skilled professional, you will be able to identify when to book a technician and when you can help the customer over the phone. You’ll be interacting with customers across Australia and New Zealand, on the shift pattern outlined below.
Shift Pattern
Week one: Monday – Friday, start times staggered between 10 am and 2 pm.
Week two: Monday – Sunday, start times staggered between 10 am and 2 pm with a guaranteed weekday and weekend day off.
You understand that a remote role such as this requires focus, dedication and discipline.
About you
You bring a significant amount of experience that could be from one of the following disciplines: Complex or Technical Contact Centre environments, Airline (Cabin and Ground Staff), Travel Consultants and Professionals, Health Professionals, i.e., Nurses etc., as well as high-end Retail Professionals and Store Managers. However, we also encourage and welcome other candidates outside these core disciplines who are eager to demonstrate to us why they feel they would be a great fit for us to apply!
People would describe you as welcoming, a listener, and very customer-focused.
What you’ll get in return
Apart from a competitive salary, you will receive access to a fantastic benefits program, a supportive, energised and welcoming culture, excellent career prospects, the chance to work remotely, from home. You’ll be on a roster that means you can build your work life balance around its flex.
We provide the latest technology and tools to perform your job and connectivity that keeps you in touch with your team and the wider Fisher and Paykel Appliances family.
Most importantly, we provide a fun, inclusive and supportive team environment for you to thrive in. But don’t take our word for it, here is first hand, what our staff have said:
“Great environment with friendly staff, approachable trainers, I felt part of the company straight away.”
“The respect for employees and employee development makes me proud to work at F&P. Needless to say, our brand is premium, but not only for our customers but for the employees as well, the support I have received from all the teams in the global contact centre is just amazing”.
