Food & Beverage Supervisor (Conference & Events) The James Cook Hotel Grand Chancellor is one of Wellington's most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.The James Cook Hotel Grand Chancellor is a versatile Conference and Events venue for a wide range of events. We have 8 Conference rooms in a variety of sizes, with the largest seating up to 240 guests theatre style and 200 guests banquet style.As an essential member of the food and beverage supervisory team, quality service and high standards are very important to ensure we meet and exceed customer expectations. This is a hands on physical role which involves the setting up of Conference rooms with the lifting and moving of heavy objects, such as tables, chairs and other furniture. This role requires a team player with an abundance of energy and passion.The ideal candidate for this role will:Assist the Conference team to improve operational standards.Build relationship with conference clients.Train and mentor team members.Flair & passion for the food and beverage industry.Be enthusiastic about delivering great customer service.Ability to lead, develop and motivate a team.Ability to multi-task and think on their feet in a busy environment.A positive and proactive attitudeThe position will include, but not limited to:In conjunction with the Conference Operations Manager to ensure every Conference & Event is well planned and all necessary requirements and resources are pre-arranged and checked.Establish and maintain a rapport with all clients, anticipating their needs and fulfilling their requests in a professional and courteous manner.Ensure that immediate action is taken in relation to problem solving.To maintain and uphold "Host Responsibility" associated with alcohol consumption and the laws pertaining to such. Be familiar with the James Cook Hotel Grand Chancellor Host Responsibility Policy.Monitor the quality of service and food presentation provided to all guests and action any aspect that needs to be improved.Thoroughly check the set up and operation of all apparatus and equipment and ensure the correct storage of each piece of equipment following all functions.Take responsibility for the service, operation and breakdown of all Conference & Events in accordance with the daily function sheet arrangements and any additional guest requests.Maintain stock levels of all operational supplies and equipment in accordance with specific tasks and levels of business.Ensure monthly stocktakes are carried out accurately and on time when requested by the Conference Operations Manager.What we offer our employeesAccommodation discounts at Grand Chancellor hotels in New Zealand and AustraliaOngoing training and developmentFood & Beverage discounts at our Wellington propertyReward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programmeFree duty meals in the staff caféUniform provided and launderedDiscounted car parking and bicycle storageSocial clubThe nature of the industry is such that this role involves shift work, flexible availability and hours are a requirement; including mornings, evenings and weekends. Candidates must be available for a 7 day rotating roster.If you are passionate about being a customer service super star and working for one of Wellington's most well-known Hotels, apply online now to start your journey with us.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Food and Beverage Supervisor?Do you have customer service experience?How many years of hotel management experience do you have?How much notice are you required to give your current employer?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
