Take the next step. Be part of something bigger at Suncorp. Auckland Permanent Full Time IT, Strategy, Corporate & Professional Services Are you looking for a new challenge and opportunity to lead our Platform & Security teams to the next level? This role with Suncorp Group gives you the chance to do that every day, while also helping New Zealanders to "build futures and protect what matters". Behind every customer success story – and the team that made it happen – is strong and authentic leadership. So, if you've got a hunger to do great things with great people, help teams perform at their best, and build strong internal and external relationships, then there's a good chance you're the sort of leader we're looking for. In this role you will lead the technical support provided for core applications by managing a team that troubleshoots, diagnoses, and resolves issues related to the use of these applications. This involved coordinating with developers to address bugs and implement solutions. This role also ensures the security and integrity of all applications and software within Suncorp NZ through technical and strategic leadership and proactive development of plans to mitigate security vulnerabilities and maintain a robust security posture. What you'll do Lead the technical changes, maintenance, and remediation of core platforms to support Suncorp's BAU business operations.Improve technical and cybersecurity change capabilities for platforms to support more effective engineering and delivery of change through a deep understanding of industry technical and cybersecurity best practice.Understand and actively champion the processes, practices, and ways of working which represent best practice and includes the adoption and application of SIAM processes and Cybersecurity practices to ensure that the operational minimum requirements are being met by all Domain operational teams.Support our technology simplification roadmap objectives through prioritisation, delivery, and supply of SMEs to complete initiatives that reduce complexity, cost and risk of "legacy / heritage" applications.Accountable for presenting technology system health, application cybersecurity status and risk to Suncorp NZ Non-Financial Risk Committee and business owners.Work with the vendor management office, partner teams and their representatives to ensure the operational SLAs and contractual expectations of partners are fully understood and being met by those partners.Accountable for ensuring correct technical decisions are made and solutions built, within architectural guardrails and cybersecurity standards.Direct the security and compliance activities for implementation and maintenance of IT security measures, including data protection, access controls, and compliance with relevant regulations and standards.What you'll bring Bachelor's Degree or equivalent work experience and/or applicable certifications. (Mandatory)ITIL v3/4 Foundations or relevant experience. (Mandatory)At least 5 - 10 years' experience working in a similar role and/or area within an Enterprise IT Environment.Technical Knowledge: strong understanding of various IT systems, hardware, software, and networking concepts. Familiar with troubleshooting techniques and can resolve technical issues.Leadership Skills: experience leading a team of IT support professionals, including managing workloads, setting goals, providing feedback, and motivating team members.Experience in Partner and Service Level Management processes.Previous experience within an IT focused business environment, with exposure to multi-vendor collaboration and partnership.Proven ability to consult and facilitate discussions and to broker consensus across broad stakeholder groups, whilst also able to be directive where required.Strong technical problem-solving skills and a customer service focus within a high-pressure environment.Strong time management, workload management and organisational skills.What we can offer you Competitive salary and the ability to earn annual bonuses through our incentive scheme.Free life, salary continuance and trauma insurance cover.Discounts on Asteron Life, Vero, Southern Cross medical insurance.Flexible leave of up to four days per year in addition to annual leave.Flexible work arrangements embracing a healthy work/life balance.Be a part of our strong leadership team creating a positive and inclusive environment for all employees. We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too. Advertised: 21 Mar 2024 New Zealand Daylight Time Applications close: 04 Apr 2024 New Zealand Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. #J-18808-Ljbffr
