Drupal Operation Support Engineer

Help Desk & IT Support (Information & Communication Technology)As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.ResponsibilitiesOngoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoringEnhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution stepsParticipate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fixContribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliencyPerform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.QualificationPrior hands on experience on Drupal 8 and VueJS for at least 3 yearsExperience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurationsCandidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantageKnowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and VarnishWork in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hoursCompany information Registration No.199201312EReport this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr