Kia ora! We're looking to grow our dedicated disrupt team of Disrupt Communication and Recovery Specialists who are committed to making a difference to customers that are impacted by an aircraft delay or cancellation.If you are a great communicator, who is passionate about caring for customers in a fast-paced environment, then this could be exactly what you're looking for. If you are a recent graduate, this is a great opportunity to kick start your career in aviation. You would be providing real-time proactive customer care, recovery and communication in any disruption impacting the customer journey.Role responsibilities will include:All customer communications relating to a disruptionProactive planning for day of operations and major events, e.g. marathons, concerts, etc.Liaising with many different stakeholders across our entire network to co-ordinate care and recovery options for all impacted customers in a disruptionProvide regular updates to key managersProvide a comprehensive summary of the disruption and customer recoveryContribute to reviews and identify improvement opportunitiesProvide expert advice and insightsRespond to disrupt queries from customers across all communication channelsSupport the wider Social Media team with customer interactions when not working on disrupt recoveryWhat you will bring:Strong communication skills - social media, email and verbalMeticulous attention to detailGreat problem-solving skills - an ability to demonstrate initiative and a desire to take care further, think outside the boxThe ability to work under pressure and at a fast pace often juggling multiple tasksAirline operational knowledge would be desirable but not essentialA team player with great organisational skillsThings you need to know: This is a shift-based position based at our Auckland Airport CampusShifts cover 24 hours/7 days a weekHow to Apply:If you'd like the opportunity to work in a busy airline environment, advocating for great customer outcomes, please apply now.Please note, we are unable to accept applications via email, please apply via the Careers site.If we find our ideal candidate/s ahead of the close date, we may close the role early. D&I statement and Maori proverb At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality." At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles. If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process. Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."
