Job Description About The Role We are looking for a confident individual to join our centralised despatch team in Dunedin who will be supporting our collection teams operations in Dunedin and surrounds. You will be part of a team of two that provide the interface between customer services, the operations team, and our drivers. You will have an organised and structured approach to scheduling and confirming services. You will have the ability to think on your feet and juggle tasks and satisfy internal and external customers in a prompt and professional manner. Your key responsibilities will include: Proactively set up schedules and routes required for all our services. Provide a point of liaison between Drivers and internal functions; co-operate with colleagues and staff from other departments in a cross-functional approach to provide excellent customer service and outcomes. Regularly audit, analyse, and review routes to ensure efficiency is maintained, within guidelines provided by operational requirements. Provide other support as required (e.g., data entry/reporting, weighbridge lodgements, and other duties as relevant to the branch/business unit). Manage the above tasks efficiently, utilising standard and specialist software (e.g., Elemos, CAM, Salesforce, ERoad, plus the Microsoft suite of applications). Confirm our work accurately within the daily, weekly, and monthly deadlines. Qualifications To be successful in this role you need to have: Ability to learn to use Elemos, JDE, Salesforce, Internet explorer and Excel as these are the tools you will be using most of the time. Proven experience using JDE and excel will be considered favourably. Able to troubleshoot and escalate hardware issues on trucks as required. Ability to work as part of a team to meet our daily, weekly, and monthly deadlines. Attention to detail and ability to communicate at all levels of the organisation. Previous exposure to a transport / logistics / freight services would be beneficial. Team player focussed on continuous improvement. In return we offer you an opportunity to be part of a great team committed to providing a comprehensive one stop service to meet a broad range of facility, waste, recycling and industrial needs of our clients. Additional Information How to Apply If you believe you have the skills and experience to be a part of this exciting and growing business, please click "I'm Interested" or "Apply now" . WM is an EEO employer and promotes drug and alcohol free workplaces. Only applications from those with the legal right and ability to work in New Zealand will be considered for this position.
