Were MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. Were always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. About the TeamOur Product team is the beating heart of MYOB. From discovery through to delivery plus Data and Insights, its made up of a broad and multi-disciplined group of specialists focused on designing products that help our customers optimise their business potential and creating best-in-class customer and user experiences.Whats great about MYOBWe are a product company making something that has a meaningful impact on people. Were a tech company. Post-its and table tennis, sure. But really, its that buzz of people thinking about, debating and making something. We work in cross-functional teams organised around customer value (and we try our best not to write sentences like that last one TOO much). ... and whats great about being a 'player/coach' design manager here- You don't have to pick between doing phenomenal work and growing people's careers - you get to do both- You will be part of the decision making, your voice brings design and customer experience to the leadership table. - We have a large passionate team of designers split across three cities. - We love learning we have weekly brown-bags, design jams & critique sessions. - Everyone chips in to support each other from our visual designers to our service designers, from our writers to our products designers and researchers.Your RoleAs a Design Manager you'll build a clear and coherent design vision and strategy focused on the needs of larger businesses. You'll be a part of the leadership team of this segment and will work with your peers to bring extensive knowledge of customer needs, behaviors and possible design solutions into decision making. You will use your vision and creativity, coupled with your pragmatic approach, to define, prioritise and drive our strategic business objectives within the context of our Enterprise offerings. The goal? Creating a desirable end-to-end customer experience focused on larger business needs, while acknowledging that customer needs don't stay neatly within organisational boundaries. To build great, seamless customer experiences you will also need to establish great working relationships across MYOB.Your impact will scale through your team members by helping them achieve success in their roles and by coaching the wider group in the value and skills required to build valued experiences for our users. You will play a vital role in leading your Designers and their cross-functional teams in the development and delivery of products and services for our customers and our platform. As an innovative and inspiring leader, willing to take action and get 'on the tools', you will provide clear focus and direction on customer experience and ensure that the teams balance and ways of working are aligned with delivering great experiences. To be considered for this role, what do we need from you?You will tap into your extensive design experience to deliver commercial outcomes for MYOB. Including:Drive and deliver the customer experience strategy and vision- With your team, develop compelling experiences across acquisition, retention, growth and exit journeys. To meet customer needs the experience may range across a broad range of channels and touchpoints, beyond the in-product experience.- Collaborate with the leadership team to provide design and customer experience input into development of the vision, strategy, and roadmap. Bring both quantitative and qualitative research findings in to build a broader customer focus in both strategy and roadmap decisions.Lead an impactful team - Lead a small group of designers, a mix of product and service design, working as part of cross-functional delivery teams.- Coach and mentor team members in their career development.- Communicate the strategic direction, vision of the organisation, and help your team to understand their role in bringing that to life.- Working with design leadership across MYOB to establish great ways of working for experience design as part of cross-functional discovery and delivery- Build positive relationships across MYOB.- Provide strategic influence and vision to senior leadership, as part of the segment leadership team.- More broadly, develop positive and sustaining relationships with key partners across MYOB.Our Culture & Benefits Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. Do your best work in a flexible work environment, right down to financial assistance to set up your home officeits called Flexperience, and its designed by you and your team! Our partnership with Smiling Mind helps support the wellbeing of our team members and customers Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! Communities built around Wellness, Belonging and the Planet where you can make a meaningful contribution Access to best-in-class discounts and vouchers from leading retailers, and a lot more. We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. MYOB are an equal opportunity employer and we champion diversity. Dont meet every single requirement of this role? Still apply! that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to Culture Add means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if youre excited about this role, or about MYOB, wed still love to hear from you!
