Salary: £22,795 per annum
Closing Date: 10/05/2024
Registered Charity No 1044816
Deputy Shop Manager Post: Deputy Shop Manager
Reporting to: Shop Manager
Budget Responsibility: Defined budget(s) for specified shop(s)
Hours: 37.5 hours per week
Salary:: £22,795 per annum
We currently have a vacancy for x2 Deputy Shop Managers, primarily based at our brand new Bishop Auckland shop but flexibly covering all shops in our catchment area.
THE ROLE OF OUR DEPUTY SHOP MANAGERS Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people.
Deputy Shop managers are pivotal to the success of our business and can make a real difference. Butterwick Hospice Care operates a volunteering model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager's absence.
Often the only paid member of staff, our shop managers and deputy shop managers are comfortable in this environment, really enjoying working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
ROLES & RESPONSIBILITIES Support the shop manager to recruit, induct and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop's income and profitability and guarantee the smooth running of the shop.Ensure that ongoing training and development is provided for your team, drawing on the skills of volunteer team members.Appropriately and consistently assess the skills and potential of the volunteer team and delegate accordingly.Maintain an empowered, motivated and engaged team.Manage any challenges and/ or conflicts between volunteers in accordance with Butterwick Hospice policies and proceduresMaintain excellent levels of communication for both the shop team and within the community, including regular shop team meetings and one to one meetings with volunteers.Connect our volunteers with Butterwick Hospice's work and help them to understand the value of their contribution.Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Butterwick Hospice's health and safety, code of conduct, policies and procedures, including waste management and customer safety.Sales and Profit Develop an appropriate income/expense budget in collaboration with your shop manager and team and be accountable for achieving itMonitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop's financial performanceFoster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as Ecommerce and community eventsSupport the shop manager to manage the team to maximise income from Gift Aid on donated productsEnsure that all of Butterwick Hospice financial procedures are adhered to and executed in a timely fashion by the shop teamMaximise the shop's opening hours and ensure the shop is open and managed by the shop team in the manager's absenceEmpower the volunteer team to work with local and national contacts to generate additional income as well as ensuring they are commercially awareShop Floor Support the shop manager to be accountable for sourcing sufficient levels of donated stock locally in collaboration with the shop teamSet high standards of cleanliness, display and merchandisingEstablish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Butterwick Hospice internal regulations regarding donated stock are adhered toMake sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)Inspire the team to provide a great customer and donor experience, which enables Butterwick Hospice to attract new supporters every day.Ensure that feedback, including complaints are responded to within the agreed timeframesEmpower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windowsEnable the team to promote seasonal/topical promotions as well as endorse organisational promotionsWork with the property team to ensure our shops are in good condition, maximise their potential and are fit for purposeWorking with others Be flexible, and be willing to work additional hours, when requiredUndertake such other tasks as may be reasonably required from time to timeBe flexible and work in neighbouring shops should the need ariseYour normal working pattern will change each week, subject to the needs of the business and the levels of staff and volunteers available to work, and will involve a significant element of weekend working.Being part of Butterwick Hospice Attend and contribute to all Retail Team MeetingsPlay a key role in enabling the shop to represent Butterwick Hospice and increase the knowledge of the local community about Butterwick Hospice's mission and workBe accountable for the integration of the shop into the local community in collaboration with the shop teamEmpower the team to respond to all appeals and fundraising opportunities.SKILLS, EXPERIENCE AND KNOWLEDGE Significant leadership qualities and experience.Ability to build, retain and develop a team.Strong drive to achieve results through others.Ability to delegate, coach and listen.Enjoys working with people and has a friendly and approachable manner.Ability to manage time under conflicting priorities.Ability to demonstrate resilience to the everyday pressures that come with the role.Ability to motivate self and others.High level of motivation, enthusiasm and a sense of fun.Open and adaptable to change and able to support others through it.Ability to establish and maintain successful retail processes and merchandising.IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and Ecommerce.)Be able to reach, bend, and lift. Physically able to carry heavy boxes and bags of donated items (Manual handling training will be provided).A clean driving licence and transport available as travel around the catchment area will be necessaryCommercial awareness and judgement.Ability to understand and interpret basic financial reports.For an informal chat about this role, please contact Gerry Weetman, Head of Retail and Lottery on 01642 – 628930 or email ******
Closing Date: 12 noon pm Friday 10 May 2024, though may close early if enough applications have been received.
#J-18808-Ljbffr
