Delivery Management Team Leader (Work from home all NZ) Fisher & Paykel AppliancesEast Tamaki, AucklandFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.The Delivery Management Team Leader plays a key leadership role leading a remote team across NZ and AU in delivering a seamless delivery brand experience.In Customer Experience we are on a significant transformation journey. Our Delivery Management Team play a key part in this transformation delivering to our purpose "creating moments of delight in the heart of the home"We offer -Fully remote role - you can be based anywhere in NZ!Continuous Training and DevelopmentPart of the fantastic global CEX (Customer Experience) teamYou will be responsible for driving high performance by providing support and continuous development to your team, ensuring we are providing a brand aligned experience to our customers.Your Key Responsibilities:Accountable to ensure that customer interaction (both internal and external) through all channels received by the Delivery Management Team provides a brand-aligned customer experience.Ensure the deliveries are optimised through data integrity and a proactive approach, to balance business efficiency with customer experience.Data analytical skills to measure team productivity and customer service SLA metrics.Provide strong people leadership to maximise results from others.Elevated levels of Stakeholder engagement.Participate in the sourcing and recruitment of future DMT (Delivery Management Team) talent.Experience Required:Minimum of 3 years Team Leader experience overseeing a team of between 15 -20 Direct Reports.Experience in an operational environment or delivery and installation role would be an advantage.Have a demonstrated history of communicating effectively across the business with a wide variety of stakeholders.Flexible with a positive attitude to challenging situations.Excellent attention to detailHave excellent communication and organisational skills.If you are someone who enjoys the challenge of working in a fast-paced, busy environment, then this will be the place for you. Follow the link and apply today!Report this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr
