Influence projects by collaborating with stakeholders for CX success. Drive improvements and deliver effective change. Lead CX initiatives from discovery to embedment, assessing impacts and applying best project management practices. People will be at the heart of everything you do, you will work with stakeholders to understand the needs of CX, how any project based changes will impact them and advocate what is needed for our people to ensure that projects and initiatives are a success.
You'll work closely with CX teams to build a deep understanding of the project and change landscape, driving improvement opportunities and setting up a feedback loop on these opportunities. You will deliver the change and communication elements of our global CX strategic projects, to our global CX teams.
This role requires a person who is a great team player, and comfortable working across multiple projects, as well as multiple time zones. You will be creative, driven and a problem solver. You will be flexible, highly adaptable to change, proactive and a great communicator.
Lead and execute the delivery of CX initiatives from discovery through to delivery and embedment
Work with key stakeholders to understand the change for our people, assessing impacts and determining a plan to prepare our teams and ensure change lands effectively within CX
Understand the holistic change landscape for CX, assessing readiness for change and highlighting any risks with wider project timelines
Applying best practice Change & Project Management approaches and frameworks to everything you do
Drive the channels and methods for connecting with our team, improving our current approaches and developing new opportunities that aligns to our strategy and brings the change narrative to life
Streamline and optimise daily communication needs for the global CX team, ensuring teams are easily informed of change and updates, and in turn equipped to deliver beautiful experiences to our customers
Ensure we are monitoring the effectiveness of our strategies, measuring success, collecting feedback and making improvements based on the feedback.
What you'll bring:
Experience within a Customer focused organisation (desirable)
2- 3 yrs Proven experience in change and communication management
Experience with project management & the project life cycle
Delivering creative communication solutions
Experience in a variety of change environments
Excellent stakeholder management and interpersonal skills.
Ability to set priorities in a collaborative environment, managing all the moving parts.
Why ABC?
Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At ABC we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and ABC. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
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