Cutomer Service Representative - Full Time - Waitomo

Cutomer Service Representative - Full Time - Waitomo Would you like to work for NZ's iconic and world renowned Waitomo Glowworm Caves and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ's original tourist destinations! The busy Discover Waitomo team is looking for a Senior Customer Service/Retail Representative who is enthusiastic about tourism to join their crew. The purpose of the role is to ensure our customers have an "unforgettable holiday" by communicating and interacting with our clients to ensure they have appropriate knowledge of our products and meeting their needs. The role is key to ensuring our customers experience is exceptional and would cover the Australian and NZ school holiday period. Key criteria for our winning candidate: Proven people leadership  Well-developed interpersonal skills  Customer Centric  Effective communicator both verbal and written  Resilient and Optimistic  Self-reliant, proactive, multi-tasker, a team player  Analytical and detail oriented  Set priorities and manage time effectively  An influencer, internally and externally  Effective operational planner  Sound knowledge of Operational and Key Customer Markets  Known Problem Solver Must be available to work weekends and public holidays Your responsibilities will include: Meet performance targets for speed, efficiency, sales and quality;  Ensure all relevant communications, records and data are updated and recorded;  Update job knowledge by participating in educational opportunities;  Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues;  Maintaining up-to-date knowledge of industry developments and involvement in networks;  Assist the customer service manager with staffing levels and shift patterns;  Assist with reviewing the performance of staff, identifying training needs and planning training sessions;  Hard work, trust and excellent manaakitanga (hospitality) focus are all part of the package we need.  If this sounds like the opportunity you've been looking for then we want to hear from you! #J-18808-Ljbffr