Build your best future with the Johnson Controls team We have a great opportunity for a self-motivated Customer Support (Technical Services) to respond to incoming calls regarding new installations/changeovers and general diagnostics of alarm signalling equipment. If you have excellent customer service skills with Technical troubleshooting expertise, this position will be a perfect fit for you.
This role will be fixed term finishing in November 2025. What we offer: Immediate Start; temporary contract role until November 2025
Competitive salary package including staff benefits
Excellent team culture
What you will do: Respond to incoming calls regarding new installations/changeovers and general diagnostics of ASE (alarm signalling equipment)
Conduct basic troubleshooting to try and fix the fault over the phone and reconfigure Mastermind resolve issues in accordance to procedures and guidelines
Support the service department in order to achieve professional and timely service delivery
Perform a variety of customer service and administration functions
How you will do it: Provide an exceptional customer experience
Taking incoming customer Equipment service related calls, troubleshooting and assisting the technician to resolve over the phone where possible
Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate
Taking and entering information into MASTERMIND customer contract details which may include but is not limited to: customer site information and related data entry for new installations/ changeovers
Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate
Handle all Technician issues promptly and amicably, escalating where necessary
Follow through and take ownership on all queries where possible
Consistently meets or exceeds all quality and productivity standards
Follow Direct Manager's instructions
Contribute to well-staff and a safe and healthy workplace
Ensure awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and 'self reporting'
Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising
What we look for: Relevant experience within a Customer Care Centre, Monitoring Centre or equivalent experience
Minimum 12 months full time customer service experience
Technical troubleshooting expertise
Must possess Can Do attitude
Provides an exceptional customer experience each and every time
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Has a passion for wanting to know how things work
Picks up new things quickly
Is good at learning new skills, product and technical knowledge
Shows tenacity in finishing, especially in the face of resistance
Pursues everything with energy, drive, and a need to finish
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please email Janis at ****** JCI's Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.??????? Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.?
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