Job Description: Rocket Lab, a leading aerospace company based in Dunedin, Otago, NZ, is seeking a passionate and resourceful Customer Support Specialist to join our team on a part-time, remote basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support. Responsibilities:1. Provide exceptional customer support via email, phone, and chat to address inquiries, resolve issues, and ensure customer satisfaction.2. Research and troubleshoot customer problems to provide efficient and effective solutions.3. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.4. Maintain accurate and detailed records of customer interactions and transactions in the CRM system.5. Assist in developing and updating customer support documentation and resources.6. Continuously seek opportunities to improve processes and enhance the overall customer experience.7. Participate in training and professional development programs to enhance skills and knowledge. Requirements:1. Strong communication skills and the ability to empathize with customers.2. Excellent research and critical thinking skills to solve customer problems efficiently.3. Ability to work independently and prioritize tasks effectively in a remote work environment.4. Proficiency in using CRM systems and other customer support tools.5. High school diploma or equivalent.6. Must have a reliable internet connection and a quiet workspace conducive to remote work. Benefits:1. Dental insurance to support your health and well-being.2. Paid sick leave to take care of yourself when needed.3. Training and professional development opportunities to grow your skills and advance your career. Working Environment:At Rocket Lab, we leverage data to inform decisions and drive strategic initiatives. As a Customer Support Specialist, you will have the opportunity to contribute to this data-driven approach and make a real impact on our customer support operations. Equal Opportunity Statement:Rocket Lab is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Deadline to Apply:April 27, 2024 If you are a motivated individual looking to join a dynamic team and provide outstanding customer support, we encourage you to apply for the Customer Support Specialist position at Rocket Lab today. Join us in our mission to revolutionize the space industry and deliver innovative solutions to our customers around the world.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
