Job Description: As a Customer Support Specialist at Priceline Group in Dunedin, Otago, NZ, you will be responsible for providing exceptional customer service to ensure that all customer inquiries and concerns are addressed in a timely and professional manner. This part-time entry-level position requires at least 1 year of experience in a customer service role. Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a friendly and efficient manner.2. Assist customers with booking accommodations, flights, and other travel arrangements.3. Resolve customer complaints and issues with a focus on finding satisfactory solutions.4. Collaborate with other team members to ensure a seamless customer experience.5. Maintain accurate records of customer interactions and transactions.6. Stay up-to-date on company products, services, and policies.7. Provide feedback to management on customer trends and issues. Requirements:1. Passionate about providing excellent customer service.2. Confident in communicating with customers and team members.3. People management skills to effectively handle customer interactions.4. Negotiation skills to resolve customer complaints and issues.5. Ability to work in a fast-paced environment and multitask effectively.6. Excellent written and verbal communication skills.7. Proficiency in using customer service software and Microsoft Office.8. Ability to work effectively both independently and as part of a team. Benefits:1. Company equipment provided for work.2. Travel opportunities for professional development.3. Parental leave options for eligible employees. Working Environment:At Priceline Group, you will be part of a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in supporting our employees to reach their full potential and provide a supportive and inclusive work environment. Deadline to Apply:April 26, 2024 Equal Opportunity Statement:Priceline Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
