Job Description: SanDisk is seeking a motivated and resilient Customer Support Representative to join our team on a part-time, work-from-home basis in Nelson, Nelson, NZ. As an Associate Level representative, the ideal candidate will have at least 2 years of experience in customer support and possess excellent planning and problem-solving skills. Responsibilities:1. Provide excellent customer service and support via phone, email, and live chat.2. Assist customers with product inquiries, order processing, and issue resolution.3. Maintain accurate records of customer interactions and transactions.4. Stay up-to-date on product knowledge to effectively assist customers.5. Collaborate with internal teams to address customer concerns and feedback.6. Meet or exceed established customer service goals and metrics.7. Continuously seek opportunities for process improvement and efficiency. Requirements:1. Minimum of 2 years of experience in customer support or a related field.2. Excellent communication skills, both verbal and written.3. Strong problem-solving skills and ability to think critically.4. Self-motivated and able to work independently in a remote environment.5. Proficient computer skills and experience with CRM software.6. High school diploma or equivalent required; college degree preferred.7. Must have a quiet and dedicated workspace at home.8. Availability to work evenings and weekends as needed. Benefits:1. Retirement plan2. Disability insurance3. Paid Time Off (PTO) Working Environment:At SanDisk, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch customer support and fostering a positive work culture. Join us in delivering exceptional service to our valued customers. Equal Opportunity Statement:SanDisk is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Deadline to Apply: May 18, 2024 Apply now to join our team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
