Customer Support Representative

Job Description: Responsibilities:1. Provide excellent customer support through various channels such as phone, email, chat, and social media.2. Handle customer inquiries, complaints, and requests in a professional and timely manner.3. Identify and assess customers' needs to achieve satisfaction.4. Assist customers with account management, troubleshooting, and technical issues.5. Collaborate with other departments to resolve customer problems and improve overall customer experience.6. Maintain accurate records of customer interactions and transactions.7. Stay up-to-date on products, services, and company policies to provide accurate information to customers.8. Contribute to a positive and friendly work environment by working collaboratively with team members.9. Meet and exceed customer service goals and performance metrics set by the company.10. Provide feedback to management on customer trends, issues, and suggestions for improvement. Requirements:1. At least 3 years of experience in customer support or a related field.2. Confident and dedicated personality traits with excellent interpersonal skills.3. Strong communication skills, both verbal and written.4. Ability to think strategically and prioritize tasks effectively.5. Experience with customer relationship management (CRM) systems is a plus.6. Proficiency in Microsoft Office suite and ability to adapt to new technology quickly.7. High school diploma or equivalent; associate's or bachelor's degree preferred. Benefits:1. Retirement plan2. Vision insurance3. Company-provided equipment Working Environment:At Fidelity National Information Services, we are committed to environmental responsibility and sustainable practices. Our team values diversity, inclusion, and collaboration in a supportive work environment. Equal Opportunity Statement:Fidelity National Information Services is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees. We encourage individuals of all backgrounds to apply. Deadline to Apply: May 14, 2024. Apply now to join our team and make a positive impact on our customers' experience!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.