Customer Support Officer - Work From Home

Job Description:

eBay is seeking a remote Customer Support Officer to join our team in Tauranga, Bay Of Plenty, NZ. As a part-time Associate Level position, the successful candidate will be responsible for providing exceptional customer support and assistance to eBay users. This role requires a minimum of 3 years of experience in customer service and a solid understanding of e-commerce platforms.

Responsibilities:- Responding to customer inquiries and issues via email, chat, and phone in a timely and professional manner- Resolving customer complaints and concerns with a focus on providing high-quality service- Troubleshooting technical issues related to eBay's platform and guiding users through problem-solving steps- Educating customers on eBay's policies, procedures, and services- Collaborating with other team members to ensure a cohesive customer support experience- Maintaining accurate records of customer interactions and transactions- Providing feedback to management on customer trends and issues- Adhering to company policies and procedures at all times

Requirements:- Reliable and confident personality traits- Strong research skills to effectively address customer inquiries and issues- Excellent presentation skills to communicate effectively with customers- Proven experience in customer service, preferably in an e-commerce or tech industry- Ability to work independently and as part of a remote team- Proficient in using customer support software and tools- Excellent written and verbal communication skills- Ability to multitask and prioritize tasks effectively- Strong problem-solving skills and attention to detail

Benefits:- Visa sponsorship for eligible candidates- Paid overtime opportunities- Dental insurance coverage- Remote working environment with opportunities to build strong relationships with colleagues, clients, and partners

Deadline to apply: ********

Equal Opportunity Statement:eBay is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates regardless of age, race, gender, sexual orientation, disability, or religion. We value diversity and strive to provide equal opportunities for all individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.