Customer Support Officer - Work From Home

Job Description: Booktrack is seeking a motivated and hardworking Customer Support Officer to join our team on a part-time basis. This is a work-from-home position based in Auckland, New Zealand. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner. Responsibilities:- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner- Resolving customer complaints and issues in a proactive and timely manner- Providing product information and assistance to customers to ensure a positive experience- Escalating issues to the appropriate department when necessary- Maintaining records of customer interactions and transactions- Collaborating with other team members to identify opportunities for improving the customer experience- Adhering to company policies and procedures at all times Requirements:- Minimum of 4 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities and a customer-oriented mindset- Ability to work independently and as part of a team- High school diploma or equivalent required; Bachelor's degree preferred Personality traits required:- Motivated- Hardworking- Adaptability- Leadership Benefits:- Retirement plan- Medical coverage- Paid sick leave Working environment:At Booktrack, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of customer support and service in a remote working environment. Deadline to apply: ******** Equal opportunity statement:Booktrack is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage individuals from diverse backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.