Customer Support Associate - Work From Home

As a Customer Support Associate at Penske Automotive Group, you will be responsible for providing exceptional customer service while working remotely from your home in Nelson, NZ. This part-time position requires a minimum of 3 years of experience in a customer service role and is at the Associate Level. Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Assist customers with product information, pricing, and order processing.3. Resolve customer complaints and issues by providing solutions that meet their needs.4. Maintain a high level of product knowledge to effectively assist customers.5. Collaborate with team members to ensure a seamless customer experience.6. Document customer interactions and update customer records in the company's database.7. Adhere to company policies and procedures to maintain a high standard of customer service. Requirements:1. 3 years of experience in a customer service role.2. Strong communication and interpersonal skills.3. Reliable and independent work ethic.4. Ability to work effectively in a team environment.5. Excellent negotiation skills.6. Proficiency in using customer service software and Microsoft Office applications.7. High school diploma or equivalent. Benefits:1. Visa sponsorship for qualified candidates.2. Medical coverage for employees.3. Relocation allowance for eligible candidates.4. Opportunity to work in a dynamic and innovative company environment. Equal Opportunity Statement:Penske Automotive Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or religion. If you meet the requirements and are interested in joining our team as a Customer Support Associate, please submit your application by the deadline of April 26, 2024. Join us and be part of a company that pioneers change and sets industry benchmarks.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.