Job Description: Domtar is seeking a talented and enthusiastic Customer Success Specialist to join our team in Dunedin, Otago, NZ. As a Customer Success Specialist, you will be responsible for ensuring the success of our customers by providing exceptional service and support. This is a part-time entry-level position, perfect for someone looking to gain valuable experience in the customer success field. Responsibilities:- Build and maintain strong relationships with customers to understand their needs and preferences- Act as the primary point of contact for customers, providing timely and helpful responses to inquiries- Educate customers on the benefits and features of our products and services- Monitor customer satisfaction levels and proactively address any issues or concerns- Collaborate with internal teams to ensure customer needs are met and issues are resolved- Identify opportunities for upselling and cross-selling additional products or services- Provide regular updates and reports to management on customer feedback and satisfaction levels Requirements:- Hardworking and independent individual who is willing to go the extra mile for our customers- Strong persuasion and presentation skills to effectively communicate with customers- Excellent verbal and written communication skills- Ability to work well in a fast-paced and dynamic environment- No prior experience is required, but a willingness to learn and grow in the customer success field is a must Benefits:- Joining Bonus- Disability insurance- Visa sponsorship for eligible candidates Working Environment:At Domtar, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have access to the latest tools and resources to help you succeed in your role as a Customer Success Specialist. Deadline to Apply: May 17, 2024 Equal Opportunity Statement:Domtar is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other basis protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
