Customer Success Specialist

Job Description:

Constellation Brands, a leading beverage company in Tauranga, Bay Of Plenty, NZ, is seeking a Customer Success Specialist to join our team. As an Associate-level role, we are looking for a candidate with at least 2 years of experience in a similar position. The ideal candidate will possess the personality traits of being resilient and resourceful, along with strong soft skills in leadership and critical thinking.

Responsibilities:- Manage a portfolio of customers, ensuring their satisfaction and success with our products and services- Build strong relationships with customers, understanding their needs and providing solutions- Collaborate with internal teams to address customer issues and improve the overall customer experience- Identify opportunities for upselling and cross-selling to maximize customer value- Monitor and analyze customer data to track performance and identify trends- Provide training and support to customers to ensure they are utilizing our products effectively- Act as the voice of the customer within the organization, advocating for their needs and feedback

Requirements:- At least 2 years of experience in a customer-facing role- Bachelor's degree in Business, Marketing, or a related field- Excellent communication and negotiation skills- Ability to work independently and prioritize tasks effectively- Strong problem-solving skills and attention to detail- Knowledge of CRM software and Microsoft Office suite- Experience in the beverage industry is a plus

Benefits:- Employee discounts on Constellation Brands products- Medical coverage- Remote work flexibility

Working Environment:At Constellation Brands, we value a flexible environment that adapts to change with speed and efficiency. Our team is collaborative, innovative, and passionate about delivering the best possible experience for our customers.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Constellation Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage qualified candidates of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.