Customer Success Officer - Remote Work

Job Description: Montoux, a leading software company in Nelson, NZ, is seeking a dedicated and reliable Customer Success Officer to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As an Entry Level position, no prior experience is required, making it a great opportunity for those looking to kickstart their career in customer success. Responsibilities:- Build and maintain strong relationships with customers to ensure their success with Montoux's products- Provide exceptional customer support by addressing inquiries and issues in a timely and professional manner- Analyze customer data to identify trends and opportunities for improvement- Assist in the development of training materials and resources for customers- Collaborate with cross-functional teams to drive strategic initiatives and improve customer experience- Make data-driven decisions to optimize customer satisfaction and retention Requirements:- Personality traits: reliable, dedicated- Soft skills: analysis, decision-making- Excellent communication skills and the ability to build rapport with customers- Strong organizational skills and attention to detail- Proficiency in Microsoft Office and CRM software- Ability to work independently and manage time effectively Benefits:- Company-provided equipment for remote work- Disability insurance for added security- Free accommodation during company travel or events Working Environment:At Montoux, we believe in leveraging data to inform decisions and drive strategic initiatives. As a Customer Success Officer, you will have the opportunity to work in a dynamic and collaborative environment where your contributions will directly impact the success of our customers. Deadline to Apply:May 17, 2024 Equal Opportunity Statement:Montoux is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.