Customer Services Team Leader | Westcity

Company Description Colliers International is New Zealand?s leading commercial and retail real estate management company specialising in Shopping Centre management for local and international based clients.
WestCity Waitakere offers relaxed community shopping and entertainment in the heart of West Auckland. With over 130 stores, WestCity offers a one-stop shopping and entertainment experience.
Job Description
We are looking for a positive and motivated team leader to manage the Customer Services Team and provide excellent customer service to both customers and retailers.
This is a fixed-term role to cover parental leave, 40 hours per week for 12 months.
Responsibilities
Create a customer-friendly environment
Ensure customer requests are dealt with efficiently and promptly
Establish and maintain strong relationships with customers and retailers
Manage the Customer Services team and provide ongoing feedback and support
Ensure team timesheets are complete and accurate
Assist the Marketing Manager with campaigns and events
Assist the Marketing Manager with the delivery of digital and traditional marketing initiatives
Qualifications
1+ year?s experience in a similar position
Strong customer service focus
Strong communication skills
Team player with a can-do attitude
Srong organisational and time management skills
Experience with cash handling
An understanding of web-based and social media platforms
Some experience maintaining and updating websitesAdditional Information
Our enterprising culture empowers our people to do their best work, collaborating with our global experts to maximise every opportunity and lead the industry. For you, this means a world of opportunity and the platform to learn, grow and succeed.