Customer Services & Rental Operations Consultant

Description As what we call a Rental Operations Agent you will be responsible for assisting customers with their rental needs and promoting the company's products and services. If you want to be part of this journey and be the face of our business, this could be the start of your career. Multiple Positions available - Full-Time (40-hours per week) and Part-Time (20-hours per week) Blenheim airport based (1 Tancred Crescent) Supportive, friendly, and caring culture About the Role From our customer counter you will greet and interact with customers, market products and services, process rental agreements, payments, and provide information on rental rates and policies. You will also resolve any customer issues and complaints. To ensure our customers always get the best experience, you will also be responsible for checking vehicles in and out, conducting inspections for damages, and required to clean vehicles from time to time. What we are looking for : This position typically requires excellent customer service skills, ability to sell, work in a fast-paced environment and not afraid of some labouring type work. To be more specific: Full, clean, valid class 1 driver's licence is essential for this role. Previous experience within retail, hospitality, customer service or similar roles Ability to work in a fast-paced environment while delivery exceptional customer service. Comfortable learning and using various computer systems to accurately input rental information (training will be provided) Ability to follow procedures and adhere to company guidelines and standards. For the full time (working 40 hours per week we are looking for someone who can work from 12 pm to 8:30 pm Sunday to Thursday each week. For part time (working 20 hours per week) we can discuss your availability but will require work on either Saturday or Sunday each week. What's on offer: $24.20 per hour, plus increase your earnings with our sales incentive scheme. Uniform & Parking provided. Wellbeing programme incl. life insurance, discounted health insurance and superannuation options Employee discounts on car rental across Avis Budget Group and our partners Access to discounts and offers from retailers and big brands. Full training provided to help you achieve your goals & reach your potential. About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world-famous brands -?Avis, Budget, Zipcar, and Apex?- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. BlenheimMarlboroughNew Zealand R0162202