Customer Experience Representative

Mo te tunga | About the roleEvery day is different in this dynamic customer support role within the Woodbourne team. You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.You will be supported by an inclusive Customer Services Manager and be part of a team who are passionate about the work they do, and very proud of the service they provide.You will provide a range of administration services, including:Frontline customer service for queries in regards to services we offer.Workflow coordination and distribution.Action bookings/requests and processing through online systems.Administration support to the Service Centre functions.Nga pukenga me nga wheako | Skills and ExperienceIt's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.You will also have:Strong foundation in customer service and administration skills.Proven interpersonal skills, with an ability to tailor communication as required.A full, clean NZ drivers' licence.Excellent written and oral communication skills.Demonstrated time management and organisational skills.An ability to self-manage.Strong Microsoft Office skills, particularly with Outlook, Word & Excel.Nou te rourou | What's in it for youYour skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the .NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers an empowering work environment. We are recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.Me pehea te tuku tono |