Manage your own Customer Service teamJoin our growing company!Based in WellingtonWe are seeking a Front Office Supervisor (referred to as Customer Service Manager internally) to join the team at Stafford House Student Accommodation in Wellington. This property is home to 300 students and is apartment style student accommodation complex. You will be responsible for managing a small operations team, working together to manage daily operations, oversight of the maintenance program and leasing of our student apartments.
ABOUT THE ROLE Full-time position40 hours per week across Monday to FridayManage the day-to-day administrative operationsRecruit, manage and develop a team of high performing staffBuild and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)Working with General manager in relation to leasingOngoing management of the apartments including inspections and maintenance requestsManage the property's day to day financial performanceWork with General Manager on the accounting of rent and owner paymentsWork with General manager to ensure fluid communication with owners and body corporateMaintain the property to the highest level of cleanliness and presentationPrepare and provide any reports for senior management as requestedBe an active member of the emergency response team during shift timesABOUT YOU Previous leadership experience in the accommodation industryExperience with leasing and property management (highly regarded)Experience in a University environment (highly regarded)Highly developed interpersonal skills with the ability to problem solve & manage conflictA focus on service and quality with the passion to deliver outstanding experiencesNZ Police Vetting (required)WHY UNILODGE
UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
APPLY NOW
If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. ***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Team leadership and operations role with a property management twist! Join the team at our UniLodge property in Wellington.
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