Permanent, full-time (40 hours per week)
Understanding of the health environment, including requirements of health related legislation
Experience with Quality and Risk management, application and implications
Our Purpose:Why we do it
When you work with the Canterbury District Health Board, you're part of something very special. We plan, fund and deliver health services to the almost 600,000 New Zealanders that live in the Canterbury region. Our primary goal is to put people at the heart of everything we do.
The Team:What we do
As the Manager of a key support team at the Christchurch Hospital you will work in partnership with clinical and management staff, patient and families to effectively manage complaints with services throughout the M and SS Division to comply with the Health and Disability Services Consumers' Rights Code, Health Information Privacy Code and associated legislation.
The Role:Where you fit in
In this role, you will be responsible for the following:
Promotion and support of consumer-focused service and positive staff relationships
Direction and facilitation of early resolution of consumer complaints
Maintenance of the systems, processes and completion of records of all complaint-related activities for effective complaint management and independent audit/review
Contribution to Patient Safety and Quality Improvement Programmes at a Hospital and Service level
Taking a leading role in the identification and reporting of risk arising from consumer complaints and inquiries via external agencies (e.g. Health and Disability Commissioner Opinions), and participation with the analysis and development of improvement plans
Provision of management support and leadership for the Customer Services Team and Interpreters Service.
Your skills will include the following:
Understanding of the health environment, including requirements of health related legislation
Knowledge and experience with Quality and Risk Management and application and implications within the health sector, Health Professional Qualification is desirable
High level of verbal and written communication and interpersonal skills and the ability and confidence to manage challenging individuals and situations
Ability to build strong relationships and engage and work effectively with all disciplines, occupational groups and senior leaders/managers
Experience and skills in mediation and conflict resolution and in developing these skills in others.
Ability to work independently as well as part of the team, showing appropriate initiative and organisational ability, and within short time schedules using good time management skills.
Our Culture:What matters to us
Ko Te Whatu Manawa Tangata
Putting people at the heart of all we do
Health is ultimately all about people. What's important around here is the way we care for and respect others, the responsibility taken for delivering outcomes, and going about our work with integrity.
Belonging Here:Becoming part of our story
Being part of the Canterbury District Health Board, you will enjoy a fantastic benefits scheme, the opportunity for flexible working arrangements and ongoing focus on your career development.
If this role has sparked your interest but does not match your skills then please visit our careers website and have a look at our roles that better suit your expertise.
Please apply online or to discuss further becoming part of our team, please contact: Nik Sheremetov
Email: **********
Phone: 03 337 7951
Applicants will be progressed as they apply, so if this sounds like you, please apply now!
