Customer Service Team Lead

Supervisors/Team Leaders (Call Centre & Customer Service) Genera is at the forefront of sustainable biosecurity services in New Zealand, Australia and the Pacific. Our business growth is driven by innovation, customer service and operational performance.  To support our continued business growth across New Zealand, we are seeking a Customer Services Team Leader, reporting to the GM Operations and Commercial. Key objectives of the role are: Coordinate and support Customer Service Team members Manage process improvement and change management for Customer Services Development and implementation of new Customer Service processes and tasks as the Genera business evolves Support company communications initiatives and online presence Administration of the fumigation process  Manage all job requirements, data entry and ensure information is compliant and communicated to the required parties  Support operational staff with required fumigation information Skills and Experience: Experience in operations administration and/or customer service High level of computer literacy and accurate data entry Excellent communication skills – verbal and written Ability to multitask and effective time management  Previous supervisory experience is advantageous but not essential Experience in fumigation or shipping industry is advantageous but not essential   What we offer: Join a skilled team, with a great culture and work environment. The company offers job-related learning and training, opportunities to develop, as well as benefits such as birthday leave, social events, and health initiatives.  Due to the nature of the role and working environment, our policy is to undertake a pre-employment medical, including a drug & alcohol test. Your application will include the following questions: Do you have customer service experience? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Customer Service Team Leader? How many years of people management experience do you have? Report this job advert Don't provide your bank or credit card details when applying for jobs. What can I earn as a Customer Service Team Leader #J-18808-Ljbffr