Customer Service Team Lead _ Campus Services

Porirua, WellingtonSupervisors/Team Leaders (Call Centre & Customer Service)Whitireia and WelTec have been strategic partners since 2012, delivering a range of career training choices and vast opportunities for schools, staff and students. Now we're one of New Zealand's most impressive, globally competitive tertiary institutions. Together, we lead and illuminate our communities through tertiary education.We are known for our distinctiveness (Ahureitanga) and we have special relationships with mana whenua WelTec with Te Atiawa and Whitireia with Ngati Toa. Together, we are more than the sum of our parts.Right now we are after a Customer Services Team Leader to become part of our institutions supporting our vision and values.About the role| Te KaupapaWe are looking for an experienced Customer Services Team Leader to head up the Property Services help desk function.You will have line management responsibility. The position is based at Whitireia in Porirua, but you will need to visit Weltec in Petone on a regular basis.The Campus Services helpdesk includes:Co-ordinate daily work requests by phone or the Service Now online systemLiaising with contractors to attend where in-house staff are unable to undertake repairsResponding to general queries from staff and students who visit the Campus Services officeFinancial reporting including the processing of purchase orders and invoicesVehicle bookings and fleet managementManagement of service contractsAs team leader, you will be expected to lead by example and develop your direct reports. You will also be responsible for identifying and acting on trends / opportunities which become evident to you.To be successful in this role you will be an excellent team player, competent across the Office 365 suite and have had previous experience in a busy helpdesk environment including contract management and financial systems. Experience in managing a customer focused team and some knowledge of property maintenance is also important.We can offer the following:A supportive and knowledgeable property services teamFree on campus car parkingHow to apply|Me pehea te tonoClick on the "Apply Now" and complete the on-line application form. Please note it is important that you complete all sections of the on-line application.We encourage you to apply early as we may consider applications as we receive them.Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr