Customer Service Supervisorat Nz Defence Force

About this role

What you will do
In this role, you will be able to apply and develop your excellent customer service, supervisory and prioritisation skills.
You will work collaboratively with Customer Support Agents, together agreeing task priorities and timeframes for completing work accurately.
You will be “Supporting those who Serve” by providing a range of administration services, including:
Frontline customer service for queries and services
Organising, co-ordinating and completing incoming work
Teaching new Customer Support Agents about new tasks and systems
Coordinating travel and much more!
What we need
We are looking for an experienced customer service supervisor with a positive attitude and willingness and ability to play their part in Team Defence Shared Services at Devonport.
You will also have:
Proven supervisor and customer service skills, with an ability to tailor communication as required
Excellent literacy skills and great written and verbal communication skills
Demonstrated positive team work experience
Demonstrated time management and organisational skills
Digital technology literacy, including Microsoft Office
Demonstrated ability and willingness to learn
Demonstrated ability to produce accurate work focussing on detail
Confidence learning new technology would be advantageous
A full Class 1 NZ Driver's Licence would be advantageous.
Who we are
The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF. Our vision and mission is to support strategic outcomes whilst achieving world class shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:
;
Fully funded life cover up to $300,000
Access to holiday accommodation across NZ
Discounts Handbook for selected retail, entertainment and service providers
5 weeks annual leave per year
Free onsite parking and great nearby amenities
Opportunities for career development