Customer Service Supervisor, Supply Chain page is loaded Customer Service Supervisor, Supply Chain Apply remote type Assigned Desk locations Auckland, New Zealand time type Full time posted on Posted 4 Days Ago job requisition id JR105590 About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS): AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. AMSL and NZMS currently operate 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.
Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.
Meet the team: Join our dynamic Commercial Operations team, where innovation meets efficiency. As an Supervisor Commercial Operations, you'll be at the helm of our supply chain operations, driving excellence and ensuring seamless execution across all channels. With a focus on customer satisfaction and process optimization, this role is perfect for someone who thrives in a fast-paced environment and enjoys making a meaningful impact on business success.
Where you come in: You will lead and inspire the NZ supply chain team, guiding them towards achieving operational excellence and delivering outstanding customer service.You are responsible for overseeing the end-to-end order execution process, from D2C to B2B channels, ensuring continuity of supply and regional planning.You manage the S&OP process, driving forecasting accuracy and stock replenishment strategies to meet demand efficiently.You design and implement process improvements to enhance operational efficiency and streamline workflows.You collaborate closely with cross-functional teams, including commercial, customer services, and external partners, to ensure alignment and drive business growth.You are the go-to person for stakeholder management, project coordination, and budget planning within the supply chain domain.What makes you successful: Your strong leadership skills and ability to coach and mentor teams towards achieving their goals.Your customer-centric mindset and dedication to delivering a best-in-class customer experience.Your solid understanding of operational and supply chain management principles, coupled with hands-on experience in the industry.Your proficiency in Microsoft Office suite and working knowledge of systems like MYOB/Oracle (Preferred).Your strategic thinking and problem-solving abilities, with a knack for identifying opportunities for improvement and implementing effective solutions.Your excellent communication skills and ability to build strong relationships with internal and external stakeholders.Nice to have: Previous experience in systems integrations and project management, along with certifications in supply chain management or related fields.What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .A full and comprehensive benefits program.Growth opportunities on a global scale.Access to career development through in-house learning programs and/or qualified tuition reimbursement.An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. WHY CHOOSE DEXCOM? Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.
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