KUOSE believes that one's sense of style is an expression of their inner feelings. Through our designed products and created fashion images, we attract customers who share the same feelings of warmth, peace, and quality.Currently, KUOSE is expanding into the Korean, Japanese, and Southeast Asian markets through online networks. We have established Kuose.com, and after its launch in Korea, we received an enthusiastic response with over 20,000 Instagram followers within two months. Currently, our social media platforms, including Instagram and Facebook, have exceeded 300,000 followers. We are seeking passionate individuals to join us, particularly those with a keen interest in the aforementioned markets, especially the Korean fashion market.You can learn more about our company and brand through the following overseas websites and social media accounts:https://www.youtube.com/channel/UCY_sVm7lrVew_J9L6NScxAQPosition: Customer Service SpecialistJob Responsibilities:1. Be responsible for replying to customer questions on channels such as Facebook, Instagram, internal platforms, and email, solving the problems reported by providing exceptional service.2. Record frequently asked questions by customers, sort out systematic reply processes and frequently used scripts to improve response efficiency.3. Deal with customer's abnormal orders daily, provide feedback, and maintain customer relationships.4. Proactively learn about the product attributes of the company's clothing, such as fabric, size, and structure, to increase customer conversion rate.5. Coordinate with the company's requirements to conduct periodic qualitative research on customers, and feedback the collected and summarized information to the department head to promote product and service optimization and improve the overall user experience.Job Requirements:1. Priority given to English/Korean/Japanese/Vietnamese majors who can communicate in Chinese-English/Korean/Japanese/Vietnamese, strong written and interpersonal communication skills, prior customer service experience preferred.2. Passion for customer service, responsible, patient, and meticulous, with excellent teamwork and obedience to work arrangements.3. Familiar with various social platforms.4. Good at collecting and organizing documents, able to learn new knowledge quickly.There are two working hours to choose from:1.7:30 pm to 3:00 am(Telecommuting).2.9:00 am to 6:00 pm(Company on-site office)We offer:1. Competitive remuneration (Salary range is $3,000-4,000 per month). Salary for experienced candidates will be determined based on interview performance.2. We value talent development. KUOSE considers talent as the foundation for company growth, cherishes every employee, and hopes that they can unleash their potential, experience personal growth, and gain recognition of their value. To this end, we are willing to provide opportunities for all talents to explore new projects and assist them in making progress.We are committed to diversity and inclusivity, creating a better work platform and environment for each employee. We welcome fresh perspectives to our team. If you possess the relevant experience to meet our requirements, please submit your resume to contact us.Company information Registration No.202224858EYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Do you have customer service experience?Report this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr
