Permanent, Full time 37.55 hours per weekStart Date: 06th May 2024Starting Salary: $60,707with annual progression.We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone.What you'll be doing | He aha tau e mahi anaYou'll be the first point of contact for our clients and provide primarily inbound phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools and support to access our services.As a CSR, you'll be at the forefront of peoples' lives - often during challenging times. This means you'll need to be able to lead calls with empathy and understanding to help callers navigate and resolve often complex situations and queries.You'll be responsible and involved in making important decisions to ensure that people are given the right support.It's important that we have the right CSRs who understand that the calls we receive can be difficult. You'll be working with callers who are asking for help with basic needs - and sometimes there may be situations where we cannot grant the request. However, our aim is to ensure that every client feels, respected, listened to and understood and we will work with them to find alternative solutions.Our training approach will enhance your existing skills to confidently problem solve caller's needs. What you do will make a difference in our communities.What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angituYou enjoy quality conversations and are able to understand and show empathy to our people's complex needs, using effective communication and questioning techniques.Be resilient, adaptable with strong fortitude.Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you.An eagerness to learn and an awareness of what is needed for self-improvement and development.You work efficiently, accurately and make good, sound decisions.What's in it for you l Nou te rourou Annual pay progression every October$400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lensesAccident insurance coverage for MSD staffCapability development framework to support your career aspirations with usStaff discount on Southern Cross Health InsuranceLots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.Our current operating hours are: You'll be rostered for 37hours and 55 minutes per week over 5 days between the following:Monday - Saturday 6:30am to 10:00pmOur standard daily operating hours are between 7am and 6.15pm Monday-Friday and Saturday 7.30am – 1:30pm).You'll be rostered for 37hours and 55 minutes per week over 5 days between the following:Monday - Saturday 6:30am to 10:00pmOur standard daily operating hours are between 7am and 6.15pm Monday-Friday and Saturday 7.30am – 1:30pm).We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.As emergency events happen across NZ, we have a key role in the national response to our communities. We do expect flexibility to pitch in when needed, so you'll need to be able to adapt to new circumstances as they arise.How to apply: What's next? | He aha e whai ake neiMake sure your CV is up to date, so we can get an idea about your skills and experience.In replace of a cover letter, you'll be prompted to answer three questions as part of your application. Please take some time to answer these as these will be used in shortlisting:Why do you think you would be a great Customer Service Representative (CSR)?Describe a time where you provided customer service that created a positive experience for the customer.Tell us about the computer systems/applications you have worked with in your previous employment?Key recruitment information and dates: Application close: 31st March 2024Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.If you are short-listed, the recruitment process includes a video assessment.If you are successful from the video assessment, you'll be invited to attend a face-to-face interview, planned for 1st April and 8th April.Candidates must be able to provide two work references (your current and previous employer).Planned start date: 06th May 2024Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Donna McIntyre on 03 961 4364Note: You may be redirected to the employer's careers website.#J-18808-Ljbffr
